Job DescriptionFront Office ManagerFirst impressions are everything! As a Front Office Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it for you:Employee benefit card offering discounted rates at Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21What you will be doing:Develop, conduct maintain all training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.Work closely with the Hotel Manager / General Manager in establishing and monitoring policies and guidelines in operation.QualificationsYour experience and skills include:Service focused personality is essentialexperience is an assetPrior experience working with Opera or a related systemFluency in Englishadditional languages are a plusDiploma or Bachelor Degree in Tourism or Hospitality or Business ManagementMinimum of 2 years of experience in identical roleHotel operational experience is desirable.Service focused personality is essential and previous leadership experience requiredPrior experience working with Opera or a related systemProven ability to build and maintain good relationships with all stakeholdersAdditional Information